May 17, 2012
Each year, twenty million babies worldwide are born prematurely or with a low birth weight, and four million of them die, most in developing nations. Those who survive often suffer from low IQ, diabetes, and heart disease when they reach adulthood. According to the World Health Organization, 75% of these deaths and ailments could be averted by simply keeping these premature babies warm. Unfortunately,...
May 11, 2012
A serious threat facing most brands in dynamic markets is the loss of relevance because the category or subcategory they are serving is declining. Customers are no longer buying what the brand is perceived to make. New categories or subcategories emerge as competitors' innovations create "must haves." This dynamic can happen even if the brand is strong; customers are loyal; and the offering has never been better, thanks to incremental innovations.
Relevance dominates. If a group of...
May 8, 2012
Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health. While it may be heresy to say this, recent evidence from Japan and elsewhere suggests that it's time to question these methods.
...
May 4, 2012
The 8 million iPhones that Apple sold in China last quarter are a lot like exotic pets: They're cute and they make great gifts for rich young men to give to their girlfriends, but outside of their native ecosystem, their survival prospects don't look very good.
The unexpected sales boom in China (8 million is my rough estimate) went a long way toward offsetting the company's less-than-robust performance in the U.S. market and helps explain Apple's record-breaking...
April 24, 2012
Is every democracy destined for the problems of Greece?
In writing Passion & Purpose, my coauthors and I heard a lot about the traits and aspirations of the next generation of leaders. But we also heard a great deal about their concerns. A key anxiety is debt. Not just...
April 23, 2012
If you've not yet heard of telemedicine or think that it's not a great way to deliver quality health care, you may want to read this. Telemedicine, made possible by the availability of mobile networks, is revolutionizing health care. But not in the U.S.
You have to look to India, where telemedicine is already widely used in the delivery of health care — and is saving lives even in the most rural corners of the...
April 18, 2012
Here's a simple question for all you students of business success and stock-market returns: What has been the best-performing stock in the United States since the "Black Monday" crash of 1987? If you said Apple or Microsoft or Walmart or Berkshire Hathaway, you'd get credit for a reasonable answer. But you'd be wrong. The best-performing stock in the United States over the last 25 years is a company that most of you, I'd be willing to guess, have never heard of — a company called...
April 16, 2012
If you shaved today, either in the U.S. or in India, you probably used a Gillette razor. Gillette (now a brand of P&G), reportedly has had a U.S. market share of more than 80%, with Schick a distant second. Even more remarkably, they achieved this without resorting to price competition. The blade cartridges for its latest-and-greatest razor, the top-selling Fusion ProGlide, retail for around $4 each, leaving...
April 10, 2012
Buying a lottery ticket has an extremely low chance of paying off. Yet many people, at least in countries where it's legal, do it anyway. In the United States alone, it's estimated that almost half the population plays the lottery; and recently Americans spent...
"Siew Tian, why don't you speak up? I know you have something to say, and you're not saying it," I gently nudge a junior executive in Indonesia. We have worked together on various projects for several months, so I know what she is capable of. She is smart, her client service is unparalleled, and she constantly strives to learn. Yet, when her CEO enters the room specifically to seek feedback in her area of expertise, I once again watch her shrink from being a bright, outgoing creative...

